I was tasked with creating an animated step by step video for customers about our Online Verification. If you booked with an OTA, you need to verify yourself to manage your booking or check-in. I created this video to guide customers/passengers through the process of verifying your booking with an Online Travel Agent. In this video, it walks you through two verification methods: Express Verification and Standard Verification. I've incorporated motion graphics to make the instructions even more straightforward and engaging for customers, using After Effects. Creative Direction from Farrah Munro (Design Lead) and Richard Walsh (Video Lead).
You can find this video in the 'Travel Agent Bookings' hub on our Help Centre, accessible via this link: